Available NOWIncident management
Let users raise tickets via email, self-service portal, phone, or in person. Track, prioritize, assign, and automate resolution processes to drive service desk efficiency.
Right-Size Your IT Service Management
Modernize ITSM with an intuitive, fast time-to-value, and intelligent solution
Automations & AI/ML
Stay on top of the high priority tasks and things that need your attention. Take an intelligent decision by employing AI/ML and the automations to take care of the other less priority tasks.
Self-Service Portal
Enable users to look up solutions from the knowledge base, and let them raise requests directly from your service desk’s support portal, which can be customized to reflect your brand's identity.
IT Asset Management
FOR IMPROVED VISIBILITYA right-sized discovery solution
Build a multi-source CMDB for all your hardware, software, and SaaS using our out-of-the-box discovery solutions and real-time connectors with leading discovery solutions, identity providers, and endpoint management tools. Get a real-time view of your infrastructure with an auto-updating CMDB that can discover and manage infrastructure ranging across cloud and on-premises environments.
TO GOVERN ASSETS AND IT COSTSUnified asset lifecycle management
Leverage a single, unified platform to manage your asset’s lifecycle to enhance IT governance with a tightly coupled service delivery engine and to reduce IT costs by improving asset life with proactive maintenance. With native solutions and marketplace integrations with leading tools like JAMF, SCCM, Intune, Airwatch, and more, automate and manage your asset lifecycle through all their phases: procurement, discovery, utilization, maintenance, and retirement.
